Returns

 

You may cancel and return your order to us within 14 calendar days of receipt for a full refund. The cancellation period will expire after 14 days from the day after you take delivery of your order. Returns arriving with us with a postmark outside of the 14-day eligibility window will not qualify for a refund. We may or may not ship such a return back to you as a gesture of goodwill, at our discretion.

You will not have a right cancel and return your order for any goods that have been made to your specifications or are personalised. To exercise your right to return a product received from us, you must return the product to us within the cancellation period specified by us.

To be eligible for a return, your item must be in the original packaging, unused and in the same condition that you received it.

Items bought on sale are not eligible for a refund.

There are certain situations where refunds are not granted: if the item is returned with obvious signs of use. Any item not in its original condition is damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery.

The buyer is responsible for safe return of work and return delivery costs. We do not accept returns of custom made/ bespoke orders.

We do not refund items that are lost in transit, and strongly recommend the use of a tracked delivery service.

You will have to bear the cost of returning the goods, except where explicitly advertised.

  • Breakages

I do my utmost to ensure your product reaches you in perfect condition however in the event of a piece being broken or damaged. Please notify me within 4 days, so that it may be reported to the courier. Please photograph the damage and email it to me. Work that is broken in transit will be replaced immediately, at no cost to the customer. In the event of custom-made pieces, a full refund will be given

  • Incorrectly delivered items

We take care when dispatching orders but we recommend that when you receive your order, you carefully check the item(s) received. Any incorrectly delivered item, must be notified to us by email.

You must return any incorrectly delivered to us as soon as possible, and at the latest within 15 days of receipt of the item.

We will provide a full refund including delivery costs, where requested by you, we can send a replacement item subject to availability.

  • Delivery, risk and ownership

All items will be delivered to the address specified in your order.

All orders are shipped via An Post or reputable national courier companies.

All our items are shipped from our studio in Kilcoole, Co. Wicklow Ireland.

All risk in the items you order (including risk of loss and/or damage to the items) shall pass to you when they are delivered to the delivery address specified in your order.

You will only own the items once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the items.

  • Failed or Disputed Delivery

If you are not present at the time of delivery, you will be notified to contact the delivery company directly in order to arrange collection re-delivery at a convenient time. If the shipping/courier company/service is unable to deliver to you the parcel may be returned to the courier service’s sorting office or the courier’s warehouse and you will be contacted. If the courier company then returns the items to us, we will refund you for the value of the items ordered but not for the delivery charge.

If you wish to dispute a confirmed delivery, you must contact us by email at ceramics@magdabethani.com no later than the 14th day following the date of our dispatch confirmation email to you, counting the date of our confirmation email as the first day.

Confirmed deliveries disputed later than the dispute window will not qualify for a refund.

If more than 30 days following our dispatch confirmation email delivery has not been confirmed by our shipping provider you may email us at ceramics@magdabethani.com to request a re-shipment or refund, which we will honour at the earliest possible time but no later than 7 days from receipt of your email.

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